Refund policy

Thank you for shopping with us. We value your satisfaction and aim to provide high quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 14-30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase or order confirmation

  • Not be listed as a non-returnable item

Non-returnable items may include:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Hygiene or intimate products if applicable

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds may take 5-10 business days to appear, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error wrong or defective item.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

Insert Your Support Email  Kysabelm@outlook.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service. We are not responsible for returns lost during transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.

Order Cancellations

Orders can be canceled within12/24 hours of purchase. Once orders are processed or shipped, cancellations may not be possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email:  Kysabelm@outlook.com

Phone: +1 [978] 878 1954

Website: kysa.shop

Note: All order are processed and shipped from our primary business location at 52 Maverick st, Fitchburg, MA 01420, United State