Politique d’expédition

Thank you for shopping with know-your-still-able.myshopify.com. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within1-3 business days excluding weekends and holidays after receiving payment confirmation.

You will receive a confirmation email once your order has been successfully placed, and another email with tracking information once your order has shipped.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [5–10 business days]

  • Express Shipping: [2–5 business days]

  • International Shipping: [7–21 business days]

Delivery times are estimates and may vary depending on your location and the shipping carrier.

3. International Shipping

We ship internationally to select countries. Please note:

  • Customers are responsible for customs duties, taxes, or import fees.

  • Delivery times may vary due to customs processing.

  • We are not responsible for delays caused by customs authorities.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

If you do not receive tracking information, please contact us at

Kysabelm@outlook.com

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to incorrect information, additional shipping fees may apply.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within7 days of delivery.

  • Provide photos if damaged.

  • We will work with the shipping carrier to resolve the issue.

We are not responsible for packages marked as delivered by the carrier.

7. Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs clearance

  • Incorrect address information

8. Contact Us

If you have any questions about shipping, please contact:

Email: Kysabelm@outlook.com


Website: kysa.shop

Note:All order are processed and shipped from our primary business locationat 52 Maverick st, Fitchburg, MA 01420, United State